Mac Marketing is a dynamic company focused on delivering innovative marketing solutions to clients across various platforms.

We are seeking a dedicated Sales professional to join our team and drive customer engagement and satisfaction.

• Minimum age of 22 years old.

• Good English communication skills (IELTS 5.5 – 6.0 or equivalent).

• Basic knowledge of marketing.

• Proficient computer and internet skills.

• Understanding of social media and e-commerce.

• Strong communication skills (fluent, articulate, confident, without stuttering, hesitation, or strong local accent).

• Creative thinking, good listener, and ability to keep up with social trends and customer psychology.

• Ability to manage hours and workload to maintain physical and mental health during night shifts.

• Engage with customers via phone, email, and social media platforms (e.g., Facebook) to address inquiries, concerns, and feedback.

• Provide accurate information and personalized assistance to enhance customer experience.

• Act as a knowledgeable point of contact for customers, guiding them in using company services effectively.

• Explain features, benefits, and value propositions of company offerings.

• Regularly update and supplement customer information.

• Collaborate with the technical support department to enhance new service packages and modify existing ones.

• Monitor fees, address complaints, and handle cancellations promptly.

• Keep track of customer feedback and report issues for timely resolution.

• Initiate proactive outreach to gather customer feedback.

• Call clients in person when necessary to understand their needs and preferences.

• Establish and nurture strong customer relationships.

• Continuously monitor customer situations and provide timely advice and support.