Deskripsi pekerjaan Customer Success Associate Glints Taploker At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential. As an Customer Success / Account Executive at Glints, you will be responsible for ensuring post-sales excellence, driving client satisfaction, and owning the end-to-end success of your customer portfolio. You’ll act as the client’s trusted partner, proactively identifying issues and opportunities, ensuring client retention, and advocating for clients internally. What You’ll Be Doing - Own post-sales management: onboard clients, ensure smooth implementation, conduct regular check-ins. - Be obsessed with the client experience: address concerns quickly, maintain high satisfaction, make clients feel heard. - Manage client relationships end to end: understand goals, monitor product adoption & usage, surface risks of churn. - Actively monitor KPIs/metrics (e.g. NPS, retention, usage, renewal rates), report on them, and use them to guide action. - Be the "voice of the customer" internally: collect feedback & operational issues, collaborate with product, support, operations to drive improvements. - Provide excellent communication: present solutions, run training sessions, share product updates. - Exercise ownership: take full responsibility for your client outcomes, escalate issues appropriately, follow through. Who We Are Looking For - 2-4+ years of experience in customer success, account management, or post-sales roles—preferably in HR / EOR / SaaS. - Strong communication & presentation skills, both written and verbal. - Strong problem solving skills. - Demonstrated ability to manage APAC based clients. - Customer-obsessed mindset: you put client success first and are responsive to feedback. - Good analytical

• ability to understand data, spot trends, forecast account behaviour.

• Excellent problem-solving skills and ability to work under pressure.

• Ability to work cross-functionally with Sales, Product, Operations, Legal, etc.

• Bachelor’s degree or equivalent—business, HR, communications, or relevant field preferred. et’s Realize Human Potential. At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential. We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place. What is Glints? Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential. Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date. Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency. Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times. In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times. Who We Are At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special. #RIIBCOH: Relentlessly Resourceful: Whatever it takes, just make it happen (ethically) Integrity: Have courage, be guided by the truth, don’t be afraid Impact: Missionaries, not mercenaries Beginners’ Mindset: Stay humble, don’t be attached to ego Customer Obsessed: Customers First Ownership: Care intensely about the mission and take responsibility High Standards: Dream big and deliver epic outcomes fast Where we work Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines. Learn more about Glints and our culture at bit.ly/glintsculture.